Date of entry into force: [23/11/2024]
In Chollophone.comoperated by BARGAIN PHONE LLC, we are committed to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, below you will find our refund policy.
1. Refunds for defective or damaged merchandise
If a product is received defective or damaged, you have the right to request a refund or a replacement, provided that you notify us within [number of days] days from the date of receipt. To make a request for a refund or replacement:
- Please contact our customer service through [contact email].
- Include details of the problem (description of the defect or damage) and, if possible, send us pictures of the defective product or damaged.
- We will provide you with instructions on how to proceed with the refund or replacement.
2. Refunds due to cancellation or change of opinion
If you change your mind about your purchase and wish to return a product that is not defective or damaged, we offer refunds under the following conditions:
- The product must be returned in their original condition, unopened, unused and in their original packaging.
- You must request the refund within 15 days from the date of receipt.
- The buyer will be responsible for the shipping costs associated with product return.
To request a refund for change of mind, please contact us via [soporte@chollophone.com].
3. Products are non-refundable
Some products may not be eligible for refund due to hygiene reasons, safety, or policy of the store. These products include, but are not limited to:
- Products that have been opened or used.
- Customized products or custom-made.
- Gift cards or discount codes.
4. Processing refunds
Once we receive and check the returned product, we will process your refund within 30 days days. The refund will be made via the same payment method used in the initial purchase.
Please note that shipping costs are non-refundable, except in cases of defective or damaged merchandise.
5. Exceptions and changes
We reserve the right to modify or update this refund policy at any time. Updates will be posted on this page and will become effective immediately.
6. Contact
If you have any questions or concerns about our refund policy, please do not hesitate to get in touch with our service of attention to the client:
BARGAIN PHONE LLC
E-mail: [soporte@chollophone.com]
When you make a purchase in Chollophone.com you agree to the terms of this refund policy.
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