{"id":9,"date":"2024-11-23T12:41:59","date_gmt":"2024-11-23T12:41:59","guid":{"rendered":"http:\/\/chollophone.com\/?page_id=9"},"modified":"2024-11-23T12:51:32","modified_gmt":"2024-11-23T12:51:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chollophone.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Date of entry into force: [23\/11\/2024]<\/p>

In Chollophone.com<\/strong>operated by BARGAIN PHONE LLC<\/strong>, we are committed to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, below you will find our refund policy.<\/p>

1. Refunds for defective or damaged merchandise<\/strong><\/h3>

If a product is received defective or damaged, you have the right to request a refund or a replacement, provided that you notify us within [number of days] days<\/strong> from the date of receipt. To make a request for a refund or replacement:<\/p>

  1. Please contact our customer service<\/strong> through [contact email]<\/strong>.<\/li>\n\n
  2. Include details of the problem (description of the defect or damage) and, if possible, send us pictures of the defective product or damaged.<\/li>\n\n
  3. We will provide you with instructions on how to proceed with the refund or replacement.<\/li><\/ol>

    2. Refunds due to cancellation or change of opinion<\/strong><\/h3>

    If you change your mind about your purchase and wish to return a product that is not defective or damaged, we offer refunds under the following conditions:<\/p>

    1. The product must be returned in their original condition, unopened, unused and in their original packaging.<\/li>\n\n
    2. You must request the refund within 15 days<\/strong> from the date of receipt.<\/li>\n\n
    3. The buyer will be responsible for the shipping costs associated with product return.<\/li><\/ol>

      To request a refund for change of mind, please contact us via [soporte@chollophone.com]<\/strong>.<\/p>

      3. Products are non-refundable<\/strong><\/h3>

      Some products may not be eligible for refund due to hygiene reasons, safety, or policy of the store. These products include, but are not limited to:<\/p>

      • Products that have been opened or used.<\/li>\n\n
      • Customized products or custom-made.<\/li>\n\n
      • Gift cards or discount codes.<\/li><\/ul>

        4. Processing refunds<\/strong><\/h3>

        Once we receive and check the returned product, we will process your refund within 30 days<\/strong> days. The refund will be made via the same payment method used in the initial purchase.<\/p>

        Please note that shipping costs are non-refundable, except in cases of defective or damaged merchandise.<\/p>

        5. Exceptions and changes<\/strong><\/h3>

        We reserve the right to modify or update this refund policy at any time. Updates will be posted on this page and will become effective immediately.<\/p>

        6. Contact<\/strong><\/h3>

        If you have any questions or concerns about our refund policy, please do not hesitate to get in touch with our service of attention to the client:<\/p>

        BARGAIN PHONE LLC<\/strong>
        E-mail: [soporte@chollophone.com]<\/strong>
        <\/p>

        When you make a purchase in Chollophone.com you agree to the terms of this refund policy.<\/em><\/p>","protected":false},"excerpt":{"rendered":"

        Fecha de entrada en vigor: [23\/11\/2024] En Chollophone.com, operado por CHOLLO PHONE LLC, nos comprometemos a ofrecer productos de calidad y un excelente servicio al cliente. Si no est\u00e1 completamente satisfecho con su compra, a continuaci\u00f3n encontrar\u00e1 nuestra pol\u00edtica de reembolsos. 1. Reembolsos por productos defectuosos o da\u00f1ados Si recibe un producto defectuoso o da\u00f1ado, […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"","author_link":"https:\/\/chollophone.com\/en\/author\/sergioasbecaicloud-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Fecha de entrada en vigor: [23\/11\/2024] En Chollophone.com, operado por CHOLLO PHONE LLC, nos comprometemos a ofrecer productos de calidad y un excelente servicio al cliente. Si no est\u00e1 completamente satisfecho con su compra, a continuaci\u00f3n encontrar\u00e1 nuestra pol\u00edtica de reembolsos. 1. Reembolsos por productos defectuosos o da\u00f1ados Si recibe un producto defectuoso o da\u00f1ado,…","_links":{"self":[{"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/pages\/9"}],"collection":[{"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":2,"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":2894,"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions\/2894"}],"wp:attachment":[{"href":"https:\/\/chollophone.com\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}